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Most orders are with you within 1-3 working days.
We aim to dispatch all other orders within 1-2 working day of receiving cleared funds (Monday to Friday). We occasionally list products which are special order items and therefore dispatch time will be slightly longer, if this is the case then we will contact you to advise of expected delivery date.
An express delivery option is available on selected items. If your order is placed before 1pm (Monday to Friday) and is in stock, items will be sent the same day and delivered within 2 working days (for some out of areas postcodes, deliveries might take slightly longer).
PLEASE NOTE: All deliveries are made by courier and will require a signature. The courier will try and deliver the item twice before returning the item to us. Please ensure someone is present to sign for the item. Should the item be returned to us we will have to charge for re-delivery.
We run an automated ordering system so please ensure your correct shipping address is selected on the checkout as we can only send to the address that comes through.
For orders cancelled after despatch you must follow our returns procedure. You are responsible for both the outgoing and return postage costs.
Orders Delayed/Missing in Transit
We promise we'll do everything we can to ensure you receive your order within the time-frame specified. Occasionally events beyond our control may result in your parcel being delayed whilst it is with the courier and we cannot be held responsible for such delays.
All parcels are fully insured and if your parcel is lost or delayed, let us know and we'll act quickly to locate it, bearing in mind the points below. All claims for missing items must be made within 24hours of the date you receive the parts.
What do I do if I have not received my delivery?
Please call us or send an email and we'll get back to you quickly with a response and tracking information.
What happens if I'm not at home to accept delivery?
If you are not available to sign for your delivery, the courier will leave a card to advise that delivery has been attempted. To re-arrange delivery or arrange to collect the parcel, please follow the instructions on the card.
Postage Guide for Out Of Zones GB Exclusion List
Channel Islands All GY & JE Postcodes
Isle Of Man ( IM ) & Isle of Wirght ( PO30- 40)
Scilly Islands Postcodes TR21-TR25
Please contact us with your postcode for a quotation.
Scottish HighlanDS All HS, IV, KW, KA, PA, PH & ZE Postcodes
Aberdeenshire All AB Postcodes
ADDITIONAL £19.90 ON ALL PANELS
FREE ON LIGHITNG AND GRILLES
Northern Ireland AND All BT Postcodes
DELIVERY NO LONGER AVALIABLE