HAVE A QUESTION? Price match request? Just call us in the shop...
In accordance with the General Data Protection Regulation (GDPR), we have implemented this privacy notice to inform you, our customers, of the types of data we process about you. We also include within this notice the reasons for processing your data and your rights regarding your data.
This notice applies to current and former customers, workers, employees and contractors.
A) DATA PROTECTION PRINCIPLES
Under GDPR, all personal data obtained and held by us must be processed according to a set of core principles. In accordance with these principles we will ensure that:
B) DATA COLLECTION
At BCP Automotive we use your data to offer you the best service we can, this may include:
C) SHARING YOUR DATA
We may pass your personal data on to third-party service providers contracted to BCP Automotive in the course of dealing with you. Any third parties that we may share your data with are obliged to keep your details securely and to use them only to fulfil the completion of services to you. When they no longer need your data to fulfil this service, they will dispose of the details in line with BCP Automotive procedures. If we need to pass your personal data onto a third party we will only do so once we have obtained your consent, unless we are legally required to do otherwise.
We only share your data with other organisations where it is needed to deliver the service. For example:
We DO NOT sell your data to other organisations.
D) USING YOUR DATA
We will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavor to keep your information accurate and up to date, and not keep it for longer than is necessary. BCP Automotive is required to retain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs.
E) DELETING MY DATA
Your data can be deleted at any time. You can also tell us to stop emailing you by emailing firstname.lastname@example.org and state that you wish to modify or delete the information we hold about you.
F) REQUESTING MY DATA
BCP Automotive, at your request, can confirm what information we hold about you and how it is processed by submitting a Data Subject Access Request. If BCP Automotive does hold personal data about you, you can request the following information by emailing email@example.com :-
Contact details of the GDPR Owner.
The purpose of the processing as well as the legal basis for processing.
· If the processing is based on the legitimate interests of BCP AUTOMOTIVE or a third party, information about those interests.
Any details and information of automated decision-making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.
BCP Automotive will accept any two forms of ID when information on your personal data is requested from you – including passport, driving licence, birth certificate, utility bill (from last 3 months) or bank statement (from the last 3 months).
G) CONTACTING YOU
Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information that you provide will be subject to rigorous measures and procedures to minimize the risk of unauthorized access or disclosure. We may need to contact you in relation to the fulfillment of your order.
H) MONITORING OR RECORDING OF CALLS
It is general practice for BCP to monitor and record all calls for staff training, quality of service and to retain evidence of a particular transaction
I) SOCIAL MEDIA
If you send us a private or direct message via social media the message will be stored within our password protected account. It will not be shared with any other organisations.
J) BCP WEBSITE
When you visit our website, our web server automatically records some general information about your visit, but does not recognise or record any individual information about you. We cannot identify you personally unless you give us personal information voluntarily. In addition to any information you submit to us, whether online or by post, for system administration and to understand your browsing actions we may collect:
Which cookies will be set by using this website?
· Google Analytics This website uses Google Analytics. Follow this link to find out how Google uses information from sites or apps that use its services.
Can I block cookies? In its default set-up your web browser will accept all cookies. Privacy can be improved without compromising functionality by blocking third-party cookies. You can set your web browser to disallow cookies from this website too, but it may affect its operation now or if we introduce new features in the future. We hope that you will continue to allow cookies to help us improve the experience our website delivers.
Managing cookies in:
You can learn more about cookies on - http://en.wikipedia.org/wiki/HTTP_cookie
L) PAYMENT SECURITY
Our payment services are provided by WORLDPAY AND PayPal for car parts. When you enter your payment details on our website you are actually providing them direct to WORLD PAY/PayPal and BCP AUTOMOTIVE never has access to your card number. This ensures the highest level of payment security for you. All online BCP transactions involving card payments are protected for your security using SSL encryption. This means that the information you enter into your browser is scrambled before being sent over the internet and it will be useless to anyone intercepting it. You can check that you are shopping in a secure environment by looking for the padlock icon in your internet browser. In addition, website pages protected using SSL (Secure Socket Layer) encryption always begin with "https" rather than "http". Check this in the address bar near the top of your screen.
M) MAKING A COMPLAINT
If you think your data rights have been breached you are able to raise a complaint with the Information Commissioner (ICO). You can contact the ICO at Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF or by telephone on 0303 123 1113 (local rate) or 01625 545 745.